Cancellation
Policy: You can cancel your order for any item sold by Noble
Apiaries LLC on Queenbeesforsale.com within 24 hours of your online order
unless the product has entered the shipping process. All cancellations
must be made by email at: info@queenbeesforsale.com. All cancellations require your name, phone,
email, the order number and specific products that you want to cancel. You can get this information from the invoice
emailed to you.
Refund
Policy: In most cases, we'll issue a refund in the same form
of payment originally used for the purchase within 7 business days of receiving
your email notice of cancellation. If you paid by check, it will take longer
for you to receive the refund.
Return
Policy:
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Queens and
Packages (Live Bees): Once queens or
packages are shipped or picked up there is no return allowed because we can not
control the shipping conditions. We
allow customers to pick up queens or package bees at 5420 Dixon Avenue West, Dixon,
CA 95620. Customers that pick up product must examine
the content of package bees and queens for satisfaction. We will then exchange any queen or package
bee not to the satisfaction of the customer.
Leaving the premises of Noble Apiaries with product constitutes customer
satisfaction with the order.
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Other Products:
o Food Items: There is no
return allowed on food items.
o Pollen Substitute: Unopened packages must be returned within 10 days of
purchase. A 15% restocking fee will
apply.
o Grafting
and Mating Nuke Products: Non used
products may be returned within 10 days of purchase with a 15% restocking
fee.
Shipping and Insurance Notice: We ship via UPS Next Day Air, uninsured. Queens shipped via UPS are the sole responsibility of the
purchaser. We are not responsible for queens or package bees that are left in
the cold or hot sun by shipping company.
You are advised to examine the contents of your shipment immediately
upon delivery. Replacement
is at the discretion of Noble Apiaries LLC.
We include one additional queen for every 25
queens ordered in each shipment. All our queens are examined for
viability before they are boxed for shipping. We pack our queen bees in
vented boxes with food (candy), sponges filled with water, and support bees.
Queens are caged but support attendant bees may not be caged within the
shipping container. (Support Attendant
Bees may be loose within shipping container.
Be careful when opening package.)
Sales Agreement
Sales Agreement # 1: Queen Bees and
Package Bees
1) Ordering Queens
Now for Immediate Shipment: When
we have queens available ?now,? your requested shipping date must be within one
week of online purchase.
Those making preorders for April and May
acknowledge and are aware that the weather can cause delays in the fulfillment
date. If we are unable to fulfill your
package bees or queens as requested on your deposit invoice, we will notify you
and you will have the option to receive your order at a latter fulfillment date
or cancel your order with a full refund. All orders are filled in the
order they are received (FIFO) by fulfillment date.
Shipping: We ship all
our queens via UPS Next Day Air, uninsured.
Queens shipped via UPS are the sole
responsibility of the purchaser. We are not responsible for queens or
package bees that are left in the cold or hot sun by shipping company. You are advised to examine the contents of
your shipment immediately upon delivery. Replacement is at the discretion of Noble Apiaries LLC.
Package Bees "delivered to your doorstep" are delivered via UPS. No PO Boxes are allowed. We offer live time UPS rates when you order. For Package Bees "delivered" you must select UPS overnight. Package bees for "pick up" must be picked up at Noble Apiaries LLC: 5420 Dixon Ave West, Dixon
CA 95620
unless other arrangements are made.
Sales Agreement # 2: Sales Agreement
for Bee Tools or Equipment or Food Items.
Customer agrees to the following for all
equipment or bee tools purchased online at: www.queenbeesforsale.com.
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Food Items:
There is no return allowed on food
items.
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Pollen Substitute: Unopened packages must be returned within 10 days of purchase. A 15% restocking fee will apply.
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Grafting and Mating Nuke Products: Non used products may be returned within 10 days of
purchase with a 15% restocking fee.
Replacement: Replacement of any product is at the discretion of
Noble Apiaries LLC.
If you have any questions please email us
at: info@queenbeesforsale.com
